The Customer Success Professional's Handbook
By Ashvin Vaidyanathan, Ruben Rabago
‍
Reference book

The Seven Pillars of Customer Success
By Wayne McCulloch


Beginner

Customer Success: How Innovative Companies Are Reducing Churn
By Nick Mehta
‍
Beginner to Mid

What Customers Crave: How To Create Relevant And Memorable Experiences
By Nicholas J. Webb
‍
‍
Beginner to Mid

Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days
By Joey Coleman
‍
‍
Mid to Advanced

HYPERGROWTH: How the Customer-Driven Model Is Revolutionizing Businesses
By David Cancel
‍
Mid to Advanced

The Startup's Guide to Customer Success
By Jennifer Chiang


Org/Team building

Onboarding Matters: How Successful Companies Transform New Customers
By Donna Weber
‍
‍
Customer Adoption

The Outcome Generation: How a New Generation of Technology Vendors Thrives
‍By Paul J Henderson
‍
Advanced Tech

Blogs, Newsletters

• Document with tools & resource info  - Open book of Customer Success
• CSOps and Automation                          - Nuffsaid.com/blog
• Customer Success Ebooks & Community mgmt - Insided.com/resources
• Rav Dhaliwal, CS influencer, investor   - Ravsterd.medium.com/
• CS industry surveys, Guide                     - Smartkarrot.com/resources/blog/
• Comprehensive CS topics                       - Catalyst.io/blog

Training

Customer Success Manager: Fundamentals to your CSM career
Length:        2hrs on-demand
# Students: 14K+
Level:            Beginner
‍

Price: 9.9 EUR

Customer Success | How to Actively Engage Your Customers
Length:        1.5hrs on-demand
# Students: 8K+
Level:            Beginner-Mid
‍

Price: 9.9 EUR

Sales: Customer Success
‍Length:        1hr on-demand
# Students: 51K+
Level:            Mid level
‍

Customer Success Manager (DTCSM) v2.1
Length:        3 days e-learning
# Students: 10K+
Level:            Mid-Adv
‍

Price: 800 USD

Working with Upset Customers
‍Length:        1hr on-demand
# Students: 408K+
Level:            Mid level
‍

CS-101: Mastering Customer Success Key Concepts
Length:        On-demand
# Students: NA
Level:            Beginner-Mid
‍

Price: 20 USD

How to get a job in Customer Success
Length:        1 day e-learning
# Students: NA
Level:           Mid level
‍

Price: 227 USD

90-Day Customer Success Accelerator
Length:        90 days
# Students: NA
Level:            Mid-Adv
‍

Price: 16,500 USD

Certifications

CSM Certification Program
Length: 15 Classes (8 or 15 weeks)
‍

Price: 1,495 USD

Graduate Certificate in Customer Success Management
Length: 6 months accelerated
‍

RMIT.edu Price: 13,680 USD

CCSM Certification levels 1-4
Length: 48 Courses - 45 hrs of video
‍

Price: 529 USD/yr

Certified Customer Success Management Professional (CCSMP)
Length: 40 hrs self-paced videos
‍

Price: $1437 USD

CSM Bootcamp
Length: NA
‍

Price: Custom