CS Leaders - Webinar series
Roundtable discussions
Right Questions to ask
in Support AI
350+ views
Last update: Nov 2023
Adding AI to
2024 CS Strategy
200+ views
Last update: Dec 2023
Metrics that matter in
CS operations




100+ views
Last update: Jan 2024
Survey - Metrics when adopting AI for CS team
30+ CS leaders
took part in the survey
Survey - What stage CS leaders are in their AI journey
35+ CS leaders
took part in the survey
AI-Brain vs Chatbots
A case-study
300+ views
Last update: Oct 2023
Building AI for Intercom
Learnings from the field
2300+ checkouts
Last update: Apr 2023
Customer Journey Mapping
in stages
1700+ checkouts
Last update: May 2023
Evaluating risks of AI
Deflection vs. Agent assist
In Progress
Path to becoming a CCO
Virginia Miracle
Chief Customer Officer
at Showpad


Aired on: Nov 2023
Steve Rubinstein
Chief Operating Officer
at Confiant Inc
Aired on: Dec 2023
April Oman
Chief Customer Officer
at Sift
Coming soon
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