CS Leaders - Webinar series
Roundtable discussions
Upgrading legacy customer support systems
![](https://assets-global.website-files.com/64705a836fd06108f10f85ff/65e6a3b5cb4a6951177d6906_CS%20Roundtable%20-%20Upgrading%20Tickets%20Systems.png)
150+ views
Last update: Mar 2024
Metrics that matter in
CS operations
![](https://assets-global.website-files.com/64705a836fd06108f10f85ff/65a2d82468929b6da2f0e6d7_CS%20metrics.png)
200+ views
Last update: Jan 2024
Right Questions to ask
in Support AI
![](https://assets-global.website-files.com/64705a836fd06108f10f85ff/657e0af513969123fdaa57c0_round%20table%20-%20Right%20questions(4).png)
350+ views
Last update: Nov 2023
AI-Brain vs Chatbots
A case-study
![](https://assets-global.website-files.com/64705a836fd06108f10f85ff/6595d2e71c37b0d7e03e9c5e_Screen%20Shot%202024-01-03%20at%201.34.17%20PM.png)
300+ views
Last update: Oct 2023
Survey - Metrics when adopting AI for CS team
![](https://assets-global.website-files.com/64705a836fd06108f10f85ff/657e0e63731989c60cc33f52_Audience%20poll%20-%20CS%20strategy.png)
25+ CS leaders
took part in the survey
Building AI for Intercom
Learnings from the field
![](https://assets-global.website-files.com/64705a836fd06108f10f85ff/647326dd716711e650712900_Screen%20Shot%202023-05-28%20at%203.32.55%20PM.png)
2300+ checkouts
Last update: Apr 2023
Customer Journey Mapping
in stages
![](https://assets-global.website-files.com/64705a836fd06108f10f85ff/64705a836fd06108f10f864c_G-sheet.png)
1700+ checkouts
Last update: May 2023
Evaluating risks of AI
Deflection vs. Agent assist
![](https://assets-global.website-files.com/64705a836fd06108f10f85ff/6470ac44a55b9bf80760826e_Screen%20Shot%202023-05-26%20at%206.25.13%20PM.png)
In Progress
Path to becoming a CCO
April OmanChief Customer Officer
at Sift
![](https://assets-global.website-files.com/64705a836fd06108f10f85ff/657e8f80fe6a1b80f0810b0f_April-CCO.jpeg)
Coming soon