Industry scenarios

Learn about the tools that customer support teams use across various industry domains and segments.
Here are examples generously shared by fellow customer service leaders

Domain:

Segment:

Company Size:

Support Team Base:

Healthcare Tech

B2B SaaS

200+

U.S.A

• Customer Service Platform
• CRM Software
• User Feedback
• Product Requests/ Roadmap
• Data Analytics & Reporting
• In-app messaging
• User Onboarding
• Task / Project management

• 
        Zendesk           
•       Hubspot           
•   Survey Monkey   
• 
    Launch Darkly    
• 
  Flatefile, Metabase
• NA        
•     Inline Manual     
• 
      Asana, Jira       

Domain:

Segment:

Company Size:

Support Team Base:

IT & Automation

Services

500+

U.S.A

• Customer Service Platform
• CRM Software
• User Feedback
• Product Requests/ Roadmap
• Data Analytics & Reporting
• In-app messaging
• User Onboarding
• Task / Project management

• 
       Zendesk        
•    Salesforce      
•      Qualtrics      
• 
         Aha            
• 
        G-Sheets     
•         Pendo         
• NA      
• 
         Jira            

Domain:

Segment:

Company Size:

Support Team Base:

Compliance Platform

B2B SaaS

2200+

U.S.A

• Customer Service Platform
• CRM Software
• User Feedback
• Product Requests/ Roadmap
• Data Analytics & Reporting
• In-app messaging
• User Onboarding
• Task / Project management
• Customer Calls

• 
         Zendesk       
•        Salesforce    
•        Crazyegg     
• 
        G-sheets      
• 
  Google analytics
•       Pendo           
•       Workiva        
• 
      Trello, Jira      
•       Dialpad        

For top AI Sales tools in 2023 refer:
coldiq.com/ai-sales-tools