AI Resources for Customer Support
Leaders and Executives:
AI - Vendor evaluation Matix
1450+ checkouts
Last update: May 2023
Customer Experience with
Human-in-Loop AI
2300+ checkouts
Last update: Nov 2022
ROI and analytics of
AI-based solutions
1700+ checkouts
Last update: May 2023
Comparing AI tools
Community + G2 reviews
2450+ checkouts
Last update: Mar 2023
White paper:
ChatGPT for Technical support
1600+ checkouts
Last update: Feb 2023
Support community discussions
#Slack threads
1250+ checkouts
Last update: Apr 2023
Building AI for Intercom
Learnings from Field
2300+ checkouts
Last update: Apr 2023
Customer Journey Mapping
in stages
1800+ checkouts
Last update: Aug 2022
Evaluating risks of AI
Deflection vs. Agent assist
In Progress
Individual Contributors (Support Reps):
Customer Support & Success roles
RACI - overview
2100+ checkouts
Last update: July 2022
Customer engagement - RACI matrix
3900+ checkouts
Last update: Feb 2022
Voice of Customer - program
2600+ checkouts
Last update: Oct 2022
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