Playbooks for AI adoption in CS
Leaders and Executives:
Cost-analysis of Support-AI
ROI Calculator
1450+ checkouts
Last update: Nov 2023
Typical timeline to
implement & adopt AI
2450+ checkouts
Last update: Mar 2023
Vendor Evaluation Matrix
Support - AI
1800+ checkouts
Last update: Aug 2023
Customer Service Trends 2024
Intercom Report
150+ checkouts
Last update: Jan 2024
Customer Service Quality
Benchmark Report 2023
1600+ checkouts
Last update: May 2023
Customer Service Benchmark
Freshworks Report 2023
1250+ checkouts
Last update: Nov 2023
CS Strategic Plan - template
2300+ checkouts
Last update: Apr 2022
White paper:
ChatGPT for Technical support
1600+ checkouts
Last update: May 2023
Use-case of AI for
Tier-1 support issues
1250+ checkouts
Last update: Nov 2023
Building AI for Intercom
Learnings from the field
2300+ checkouts
Last update: Apr 2023
Customer Journey Mapping
in stages
1700+ checkouts
Last update: May 2023
Evaluating risks of AI
Deflection vs. Agent assist
In Progress
Individual Contributors (Support Reps):
Customer Support & Success roles
RACI - overview
2100+ checkouts
Last update: July 2022
Customer engagement - RACI matrix
3900+ checkouts
Last update: Feb 2022
Voice of Customer - program
2600+ checkouts
Last update: Oct 2022
