Playbooks for AI adoption in CS
Leaders and Executives:
Basis - Advertising Trends Report 2025
100+ checkouts
Last update: Dec 2024
White paper:
GPT for Customer Support
1600+ checkouts
Last update: May 2023
AI Use-case for
Tier-0+ support issues
1250+ checkouts
Last update: Nov 2023
Cost-analysis of Support-AI
ROI Calculator
1450+ checkouts
Last update: Nov 2023
Typical timeline to
implement & adopt AI
2450+ checkouts
Last update: Mar 2023
Vendor Evaluation Matrix
Support - AI
1800+ checkouts
Last update: Aug 2023
Customer Service Trends 2024
Intercom Report
150+ checkouts
Last update: Jan 2024
Customer Service Quality
Benchmark Report 2023
1600+ checkouts
Last update: May 2023
Customer Service Benchmark
Freshworks Report 2023
1250+ checkouts
Last update: Nov 2023
Building AI for Intercom
Learnings from the field
2300+ checkouts
Last update: Apr 2023
Customer Journey Mapping
in stages
1700+ checkouts
Last update: May 2023
Evaluating risks of AI
Deflection vs. Agent assist
In Progress
Individual Contributors (Support Reps):
Customer Support & Success roles
RACI - overview
2100+ checkouts
Last update: July 2022
Customer engagement - RACI matrix
3900+ checkouts
Last update: Feb 2022
Voice of Customer - program
2600+ checkouts
Last update: Oct 2022
